At MobileOneDocs, protecting your privacy and the confidentiality of your health information is a top priority. We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure that your Protected Health Information (PHI) is handled appropriately. This policy explains how we collect, use, and protect your PHI, and outlines your rights regarding your health information.

Collection of Health Information

We collect and use your PHI when you receive services from us. PHI includes, but is not limited to:

Personal identification information (such as your name, address, phone number, and date of birth)

Health information (such as medical history, diagnoses, treatment plans, medications, and lab results)

Insurance details and payment information

How We Use and Disclose Your Health Information

Your PHI may be used and disclosed for the following purposes:

Treatment: We may share your PHI with doctors, nurses, and other healthcare providers involved in your care to ensure the best possible treatment.

Payment: We may use your PHI to bill your insurance company or other third parties to receive payment for the services you receive.

Appointment Reminders: We may contact you via phone, SMS, or email to remind you of upcoming appointments or provide information about treatment options.

As Required by Law: We may disclose your PHI when required to do so by federal, state, or local laws, such as for public health reporting or legal proceedings.

Healthcare Operations: We may use your PHI for operational purposes, such as quality improvement, employee training, or administrative tasks that support your care.

Your Rights Regarding Your Health Information

As a patient, you have the following rights regarding your PHI:

1. Right to Access: You have the right to request and receive a copy of your medical records and other health information maintained by MobileOneDocs. You may request your records in electronic or paper form.
2. Right to Amend: If you believe that any information in your records is incorrect or incomplete, you may request that we amend your PHI.
3. Right to Restrict: You have the right to request limitations on how your PHI is used or shared. While we will do our best to accommodate your request, we are not required to agree to all restrictions.
4. Right to Confidential Communications: You can request that we communicate with you in a specific way (for example, only at a certain phone number or address).
5. Right to an Accounting of Disclosures: You have the right to receive a list of the instances in which we have disclosed your PHI for purposes other than treatment, payment, healthcare operations, or as required by law.
6. Right to Opt-Out of Marketing: We will not share or use your PHI for marketing purposes without your express permission. If you have opted in for marketing communications, you can opt out at any time.
7. Right to Revoke Consent: If you have previously given us permission to use or disclose your PHI, you may revoke that permission at any time by submitting a written request.

Safeguarding Your Information

We use a combination of physical, technical, and administrative safeguards to protect your PHI and ensure its confidentiality, integrity, and security. This includes:

Encryption of electronic records

Secure storage of paper records

Limiting access to your PHI to authorized personnel only

Regular audits and staff training on privacy policies

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or practices. Any updates will be posted on our website, and we will notify you if any significant changes are made.

Reporting a Privacy Concern or Breach

If you believe that your privacy rights have been violated, or if you have questions or concerns about this policy, you may file a complaint with our office or with the U.S. Department of Health and Human Services. There will be no retaliation for filing a complaint.

To file a complaint or ask a question, please contact: (888) 709-8721